Legal
Privacy Policy
Draft for owner and legal review.
Draft document. This policy must be reviewed and approved by the owner and a qualified adviser before launch. It does not yet name a legal entity or a registered address.
Who we are
CanopyLine Tree Service (CanopyLine) coordinates residential tree services. CanopyLine coordinates your tree service, with on-site work performed by independent local service partners.
What we collect
When you request an estimate we collect your name, phone number, property city, state and ZIP code, and the service you are asking about. You may also choose to provide an email address, street address, a description of the project, preferred contact method, timing, and photographs.
We also record basic technical information about your visit, such as the page you submitted from and the referring site. We do not place your name, address, or contact details into analytics events or page addresses.
How we use it
We use your information to confirm whether we can serve your address, prepare an estimate, arrange the work with an assigned service partner, and support you afterwards. We keep a record of the job and our communication with you.
Who we share it with
We share only what an assigned independent local service partner needs in order to quote and perform your job. We do not distribute your details to every contractor in your area, and we do not sell your information.
We use service providers to operate the website, store data securely, and manage customer communication on our behalf.
Photographs you upload
Photos you send are stored privately and used to assess your project. We do not publish customer photographs on this website or anywhere else without separate, explicit permission.
Text messages
Consent to service-related text messages is optional, unchecked by default, and never required to request an estimate. We record the exact consent wording, its purpose, the time you gave it, and the page you gave it on. You can opt out at any time. Promotional messaging is disabled.
How long we keep it
We keep inquiry records and uploads only as long as needed for the purposes above and for our legal and accounting obligations, after which they are deleted. Exact retention periods will be confirmed before launch.
Your choices
You can ask us what we hold about you, ask for corrections, or ask us to delete your information. Contact details for these requests will be published once our business contact methods are live.
Changes
We will update this page when our practices change, and note the date of the most recent change here.